Directions on Order Delay, Return or Lost
Although we will provide the best delivery services, any of the following occurring things would affect the delivery of your products. Here are some reasons for order delay or not processing
1. Order is pending a credit approval and verification
2. A product is currently out of stock
3. An order which requires special customization
4. An order is shipped to a special location such as Alaska, Hawaii, or APO/FPO
5. Other situations, please contact the issuing bank of credit card.
It should be noted that as the laws and tariff of each country is quite different, and some countries would impose the consumption tax or tariff on the customers, which shall be paid by the customers. It is believed that the customers who have bought the products in EBay.com could understand this.
Delivery is very important for customer service; thus, we shall buy the delivery insurance for each order. In case the package is missing during delivery, we shall re-deliver the product free of charge,which shall be paid by the insurance company. What we do is to provide best services for our customers. More detail info, please check Customer Service.